FAQ
Call your pharmacy and ask them to fax us a request. Once it's received, allow up to 48 hours for the refill to be processed.
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Once your provider has ordered your prescription, your insurance company will let us know if authorization is required. Once your pharmacy notifies our office you need a prescription prior to authorization, we will then begin the authorization process. Once your prescription is authorized, your pharmacy will notify you. Once we have submitted it for authorization, the status will be completely out of our hands. Typically processing time is 3-5 business days, depending on insurance. You can always contact your insurance company to try to speed up the process.
If an authorization is required for a special procedure or test, our referral coordinator will request the authorization from your insurance. Authorizations can take up to 10 days to be completed, sometimes more depending on your insurance. Our referral coordinator will notify you when the authorization has been approved.
In an emergency, please call 911. For urgent matters, please call the office and leave a message with the receptionist. Please allow up to 48 hours for your message to be returned. For non-urgent matters, you can use our patient portal. If you do not have an account set up, please call our office to obtain a link to our patient portal. Once registered, you can then email your provider. Please allow 2-3 business days for a response.
It takes several days for your labs to be received and reviewed by your provider. Due to the high volumes of lab results that we receive on a daily basis, we do not always call if you have normal lab results. We do our best to make a courtesy phone call for normal results. You can request to view your results on the patient portal or through the lab.
We will accept cash or a credit/debit card on the day of your visit. All charges must be paid for at the time of service.
You can easily set up your Patient Portal by visiting the Athena website: www.8214.portal.athenahealth.com/ > patient-login to set up your account. Or give our office a call at (530) 885-3951.
First and foremost, make sure that all your appointment paperwork has been filled out through the Athena Portal. Next, make sure that you have a secure connection and video/audio capabilities. Lastly, our staff will be giving you a call 10-15 minutes prior to your appointment to get you fully checked in. Additionally, the staff can help you navigate through the website to get you into the virtual waiting room.
Yes, we require all of our patients to check in with the front so they can let the team know that you are fully checked in and ready to be seen.