FAQ
Call your pharmacy and ask them to fax us a request. Once it's received, allow up to 48 hours for the refill to be processed.
Once your provider has ordered your prescription, your insurance company will let us know if authorization is required. Once your pharmacy notifies our office you need a prescription prior to authorization, we will then begin the authorization process. Once your prescription is authorized, your pharmacy will notify you. Once we have submitted it for authorization, the status will be completely out of our hands. Typically processing time is 3-5 business days, depending on insurance. You can always contact your insurance company to try to speed up the process.
If an authorization is required for a special procedure or test, our referral coordinator will request the authorization from your insurance. Authorizations can take up to 10 days to be completed, sometimes more depending on your insurance. Our referral coordinator will notify you when the authorization has been approved.
In an emergency, please call 911. For urgent matters, please call the office and leave a message with the receptionist. Please allow up to 48 hours for your message to be returned. For non-urgent matters, you can use our patient portal. If you do not have an account set up, please call our office to obtain a link to our patient portal. Once registered, you can then email your provider. Please allow 2-3 business days for a response.
It takes several days for your labs to be received and reviewed by your provider. Due to the high volumes of lab results that we receive on a daily basis, we do not always call if you have normal lab results. We do our best to make a courtesy phone call for normal results. You can request to view your results on the patient portal or through the lab.
We will accept cash or a credit/debit card on the day of your visit. All charges must be paid for at the time of service.
You can easily set up your Patient Portal by visiting the Athena website: www.8214.portal.athenahealth.com/ > patient-login to set up your account. Or give our office a call at (530) 885-3951.
First and foremost, make sure that all your appointment paperwork has been filled out through the Athena Portal. Next, make sure that you have a secure connection and video/audio capabilities. Lastly, our staff will be giving you a call 10-15 minutes prior to your appointment to get you fully checked in. Additionally, the staff can help you navigate through the website to get you into the virtual waiting room.
Yes, we require all of our patients to check in with the front so they can let the team know that you are fully checked in and ready to be seen.
We understand that life happens, however, we require cancellation 24 hours before the scheduled appointment so that our providers are available to assist other patients in need. Failure to cancel an appointment 24 hours in advance may result in a fee ranging between $20-$60. As a courtesy, Vista Complete Care offers Appointment Reminders via phone call, email, and text messages.
Medicare Fraud: What You Need to Know
Medicare fraud is a serious issue that affects millions of patients and costs billions of taxpayer dollars each year. At Vista Complete Care, we are committed to protecting your health and your healthcare benefits. Here’s what you need to know to stay safe and informed.
What Is Medicare Fraud?
Medicare fraud happens when someone knowingly deceives Medicare to receive improper payment. This can include:
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Billing for services you never received
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Using your Medicare number to steal your identity
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Charging for more expensive services or equipment than you received
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Offering you gifts or incentives in exchange for your Medicare information
How You Can Spot It
Be on the lookout for these red flags:
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You receive a bill or Explanation of Benefits (EOB) for services you didn’t receive
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You're contacted by someone asking for your Medicare number or personal information in exchange for “free” services or gifts
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You’re pressured into accepting unnecessary tests or medical equipment
How to Protect Yourself
Here are some simple steps to keep your Medicare information safe:
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Guard your Medicare card and number like you would a credit card.
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Review your Medicare Summary Notices (MSNs) or Explanation of Benefits (EOBs) carefully. Report anything suspicious.
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Never give your Medicare number over the phone or online unless you're certain it's a trusted provider.
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Beware of unsolicited offers — if it sounds too good to be true, it probably is.
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Beware of unidentified callers— If someone is calling stating they are from "Dr. Sewell's office" be cautious of who they are and what they are asking. If you are suspecting fraud, get their name and ask to call them back. All of our staff operate within our building so you should never receive a call from someone outside our office. The only exception to this is if you are enrolled in our remote patient monitoring program.
Report Suspected Fraud
If you suspect Medicare fraud, report it immediately. You can contact:
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Office of the Inspector General (OIG):
1-800-HHS-TIPS (1-800-447-8477) or https://oig.hhs.gov -
Medicare Fraud Hotline:
1-800-MEDICARE (1-800-633-4227) -
Or contact our office directly — we’re here to help.
Need Help Reading Your EOB or MSN?
Our team is happy to help you review your Medicare statements and answer any questions. If something doesn’t look right, let us know — you are never bothering us by being cautious.